"Designing an Organizational Trauma Management Model Based on Knowledge Management Strategies among Healthcare Staff of Hospitals Affiliated with Kerman University of Medical Sciences"

Document Type : Original Article

Authors

1 Department of Public Administration, Kerman Branch, Islamic Azad University, Kerman, Iran.

2 Department of Psychology, Kerman Branch, Islamic Azad University, Kerman, Iran.

3 Facuity of Basic Sciences”Department of Mathematics,Kerman Branch ,Islamic Azad University”Kerman, Iran

Abstract

In this study, the role of knowledge management strategies in reducing organizational trauma among the healthcare staff of hospitals affiliated with Kerman University of Medical Sciences was examined. The present study employed a mixed-methods approach: the qualitative part involved semi-structured interviews with 15 managers and health specialists, while the quantitative part involved data collection from 306 healthcare staff members. The qualitative findings revealed that organizational trauma in the hospital environment is influenced by factors such as psychological and emotional pressures, an unsafe work environment, and lack of organizational support. In contrast, effective knowledge management strategies, including informal knowledge sharing, strengthening knowledge management processes, and targeted organizational learning, play a significant role in mitigating the negative effects of organizational trauma. The quantitative results, using structural equation modeling (PLS), also showed that knowledge management strategies have a positive and significant impact on reducing organizational trauma, with factors like a safe work environment, psychological and organizational support, and reduced emotional and psychological consequences playing the greatest roles in strengthening organizational trauma management. The model fit indices also indicated the adequacy and validity of the conceptual model. Based on the study findings, implementing knowledge management systems, fostering knowledge sharing environments, enhancing organizational learning, and creating a safe and supportive work environment can effectively boost staff resilience, improve organizational performance, and reduce organizational trauma in healthcare settings.

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History

  • Receive Date: 19 December 2025
  • Revise Date: 27 January 2026
  • Accept Date: 28 January 2026
  • First Publish Date: 06 February 2026
  • Publish Date: 22 June 2026

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